Returns and Refund Policy

Onalux.shop aims for complete customer satisfaction with every order placed. A generous 30-day window applies to physical planners, allowing returns within 30 days of delivery. Digital downloads operate under distinct guidelines because of their immediate access nature.

Eligibility for Returns

Returns qualify when these criteria are met:

  • Product remains in its original received condition.

  • Unused and unworn, complete with tags and original packaging.

  • Proof of purchase or receipt is supplied.

Initiating the Return Process

Reach out to contact@onalux.shop to begin a return request. Upon approval, expect:

  • A prepaid return shipping label where required.

  • Clear directions for shipping your package back.

Packages arriving unannounced without prior approval cannot be processed. Questions about returns? Email contact@onalux.shop anytime.

Handling Damaged or Incorrect Orders

Inspect deliveries promptly. Contact us immediately if you notice:

  • Defective or damaged goods.

  • An item different from what was ordered.

Quick reporting helps us address problems efficiently with the best resolution.

Non-Returnable Products

Certain products don't qualify for returns, such as:

  • All digital products, files available for download, and PDF patterns.

  • Personalized or custom-made orders.

  • Select personal care products.

  • Items involving hazardous materials, flammable substances, or gases (if relevant).

Returns also excluded for:

  • Items purchased during sales.

  • Gift card redemptions.

Unsure about eligibility? Ask us before shipping anything back.

Exchange Process

Prefer a different product? Follow these steps:

  • File a return request for your current item.

  • After approval and processing, submit a new order for your preferred choice.

Refund Procedures

Once your returned item reaches us and passes inspection, notification follows on approval status. Approved refunds return to your original payment method. Banks and card issuers may take extra time, so monitor your statement accordingly.

Need clarification on this policy?
Email: contact@onalux.shop
Phone: +1 208 502 5290